Return & Refunds Policy

At Claire Pans, we strive to provide high-quality kitchen appliances. However, if you receive a damaged or incorrect item, we offer a return and refund policy under the following terms:

1. Return Eligibility

We accept returns only under these conditions:

• The item is damaged, defective, or incorrect upon delivery.
• The return request is made within 7 days of receiving the product.
• The item is unused and in its original packaging.

2. Non-Returnable Items

We do not accept returns in the following cases:

• Change of mind or personal preference.
• Used or damaged items due to customer mishandling.
• Items returned beyond the 7-day return window.

3. Return Process

To request a return:

1. Contact us at [email protected] within 7 days of receiving the product.
2. Provide your order details, a description of the issue, and clear photos of the damaged or incorrect item.
3. Our team will review your request and respond within 2-3 business days with return instructions.

4. Refund Policy

• Once the returned item is received and inspected, we will process the refund within 7 business days.
• Refunds will be issued only in cash upon return approval, as we accept Cash on Delivery (COD) only.
• If the return is approved, the refund will be given at the time of return pickup or during the next delivery visit.

5. Contact Us

For any questions or to initiate a return, please email us at:
📧 [email protected]